Privacy Policy
Last updated: 3 September 2026
1. Who We Are
Balance Health Centre is a family-run health clinic based in Liverpool. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or receive treatment from us.
2. Information We Collect
We may collect your name, contact details, health information, appointment history, and payment information. This helps us provide safe, effective, and personalised care.
3. How We Use Your Information
Your information is used to book and deliver appointments, communicate with you about your care, maintain clinical records, process payments, and improve our services. We will not sell your personal data to third parties.
4. Sharing Your Information
We only share your information where necessary, such as with other healthcare professionals involved in your care, or where required by law. We use trusted service providers for booking and payment processing under strict confidentiality agreements.
5. How We Protect Your Data
We implement appropriate technical and organisational measures to keep your personal information secure, including access controls and secure record-keeping systems.
6. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve functionality. You can manage cookie preferences through your browser settings.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information. To make a request, please contact us using the details on our website.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, and significant changes will be highlighted where appropriate.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact Balance Health Centre through the details provided on our website.